Medical Concerns and After Hours Access

Non-life-threatening medical concerns during hours can be addressed by contacting our clinic on (07) 5597 4100. We have nurses and staff available to gather details of the concern and escalate to the surgeon as required. When our clinic is closed, we ensure our patients have access to timely medical care through a formal after-hours process.

For administrative queries, please contact our office during hours. To cancel an appointment scheduled on the next clinic open day, please email reception@thelaytclinic.com.

(We are closed Sunday, Public Holidays and have reduced hours during the weeks of Christmas and New Year. All Southport hours are Queensland Eastern Standard Time and Ballina hours are consistent with NSW daylight saving hours). Extended hours are by appointment only.

Ballina phone calls are directed to Southport Clinic.

Contact options after hours:

Most after-hours concerns can be managed by your surgeon over the phone; however, in some cases, it may be appropriate to attend our clinic or a local GP or Emergency Clinic

If urgent, but not life-threatening:

• Please attend Pindara Emergency Department, Allchurch Avenue, Benowa, (Ph 5588 9000).  If you are not currently on the Gold Coast, please go to your nearest doctor or emergency clinic. If you are a patient of this clinic, please have the hospital/doctor you are taken to contact our doctors for medical or surgical history and to communicate your condition (07) 5597 4100. This after-hours arrangement is not a substitute for regular care. Please book an appointment with our clinic for ongoing care.

or

• Contact our surgeon on the number provided post-operatively. Our clinic answering machine (07) 5597 4100 will also have details of an after-hours contact number for non-life-threatening conditions. Most after-hours concerns can be managed by your surgeon over the phone.

For Non-Urgent clinical or administrative queries:

• Please contact our rooms during hours on (07) 5597 4100 or via email reception@thelaytclinic.com.